BT phone disconnect scam

posted 14 Oct 2010, 03:24 by Yateley NW Sec
This is an old scam,  but is still very active.  It was featured on the BBC Radio 4 programme, 'You and Yours' on 13th October 2010.

BT is warning customers to be on their guard after a series of phone scams involving people claiming to be calling from the company.

The scammers call up their victim and warn them that their account is in arrears.

They then ask for card or bank details in order to settle the account.

If the person refuses or asks for proof, the fraudsters then offer to prove who they are by disconnecting the phone line then and there.

Once the victim puts the phone down, the scammer stays connected to their line, thus giving the impression that the customer's line no longer works.


BT says it does sometimes make calls to customers about debt - but stresses that it never carries out disconnections during the call.

It advises customers not to give out any banking details over the phone unless they are absolutely certain who they are dealing with.


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